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Chat with Skaute support for tickets, event setup, hotspot updates, account access, and organizer operations.
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Urgent ticket and event-day issues
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Event name, ticket email, payment reference, screenshots
skauteofficial@gmail.com
What can we help with?
Support categories
Bookings and tickets
Payment confirmation, ticket delivery, refunds, transfers, and entry issues.
Event organizers
Creating events, managing guest lists, scanning passes, payouts, and partners.
Hotspots and discovery
Venue listings, map pins, hotspot photos, incorrect details, and recommendations.
Trust and safety
Report suspicious listings, bad venue data, ticket concerns, or account access issues.
FAQ
Answers before you chat
General
What is Skaute?
Skaute is an event management and discovery platform designed to help you find and host the best experiences in your city effortlessly.
Is Skaute free to use?
Yes, creating and listing events is free. We only charge a small 5.5% fee when paid tickets are sold.
Do I need to install any app or software to use Skaute?
No, Skaute is web-based. You can access all tools, ticketing, and scanning features directly through your web browser on any device.
How do I contact support?
Use the live chat button on this page or email skauteofficial@gmail.com for assistance.
For Hosts
How do I create an event on Skaute?
Simply log in to your account, click the 'Create Event' button, and follow the setup wizard to add your event details, ticket tiers, and venue information.
How do I get paid for ticket sales?
Once your event has ended, request for a payout. Funds are processed and sent directly to your bank account after an event. Typically within 1 hour after withdrawal request.
How do I add team members?
Navigate to your event dashboard, go to 'Team Access', and invite partners or staff via their email addresses.
How do I use the ticket scanner?
No app download is required! Simply log in to your Skaute dashboard on your phone's browser, select the event, click on the Scanner, and use your phone's camera to scan the guest's QR code. It works directly in the web browser.
How do I issue tickets at the gate?
Use the 'Manual Issue' feature in your organizer dashboard to generate tickets instantly for walk-in guests during the event.
For Attendees
How do I receive my ticket after purchase?
After a successful payment, your digital ticket is sent immediately to the email address provided during checkout. You can also access it via your Skaute account profile.
Is my payment information secure?
Yes. We use industry-standard encryption and trusted payment gateways (Paystack) to ensure your card and payment details are never stored by us and remain fully secure.
I didn't receive my ticket.
Check your spam folder. If still missing, chat with us with your email and payment reference.
Can I get a refund?
Refunds are subject to the event organizer's policy. Please contact us and we will assist in coordinating with them.